Returns & Exchanges
At Sydney Labubu, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with all tags attached.
Initiate Your Request
Log into your Sydney Labubu account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Ship to Our Warehouse
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of starting your request.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing